Electronic Services
Houston Police Credit Union offers the convenience and safety of a wide variety of online services, right at your fingertips! So whether you’re out of town, out of the country, or just up at all hours of the night, you can access your account at any time.
Online
Online Banking
HPCU understands that protecting our community is a tough job that requires long hours. That’s why we are committed to helping you manage your money easily and conveniently, so you can focus on what’s most important in life.
Online banking allows you to control and manage your money anywhere, 24/7. All you need is an internet connection. You can pay bills, send and receive money, access scanned checks, view eStatements and more.
So what are you waiting for? Enrolling in online banking is easy! And, it gives you access to all our other electronic services. Just a few clicks and you can start banking the convenient way. Start today!
Bill Pay1
No more worrying about due dates, writing checks and buying postage. Who has time for that? Bill Pay1 by HPCU is safe, convenient and easy. Just enroll in our online banking, log in and start paying today! It’s that simple.
With Bill Pay1 you can:
- Pay any bill—From rent to utilities and beyond
- Pay others—Pay family and friends in a snap
- Schedule payments—Never forget a due date again; schedule your recurring or one-time payments
- Say goodbye to stamps—Online banking will send your payments for you
- Never write another check—Online banking writes your checks so you don’t have to
- Help the environment—Go paperless with participating merchants
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eDocuments
Receive your account, 1098 and 1099-INT statements electronically with eDocuments. eDocuments not only keep it simple, they also keep it secure. By electing to receive eDocuments, you protect yourself from identity theft and help the environment all at the same time.
- Free—eDocuments don’t cost a thing; once you enroll in online banking, you can view up to 12 months of financial history
- Secure—eDocuments are encrypted to protect your information
- Protects—eDocuments don’t leave a paper trail (so your information won’t end up in the trash, vulnerable to theft)
- Convenient—Keep all your financial documents in one place: securely and safely online
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Notifications2
Enroll in notifications2 to receive important messages electronically. You can set it up through online banking today! Just click on the drop-down menu next to your name in the top right hand corner of the screen and choose Settings. Then click on the Notifications tab and set your alerts!
Get alerts about:
- Suspicious activity
- High and low balances
- Cleared checks
- Insufficient funds
- Delinquency
- Important changes
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Savings Goals
We can help you save for your dream vacation, a new car, a house or just for a rainy day with our savings goals tracker through online banking! Just click Savings Goals on the left navigation, and then press the New Goal button to set up your tracker. After you provide the essential details, the tracker will calculate how much you need to save per month to reach your goal!
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Mobile
Mobile Banking2
Most people are busy and on the go—and do most of their banking on their mobile device.
Now HPCU’s closest branch is at your fingertips!
Our mobile app lets you do almost everything as you would through online banking, just on your mobile device. It’s easy, convenient and free.
Download our mobile app for any Apple® or Android® phone or tablet in the App Store or Google Play.
- Deposit checks
- Pay bills with bill pay1
- Send money to anyone
- Check balances and transaction history instantly
- View check images
- Find nearby Allpoint® ATMs
Mobile Deposit3
Spend less time at the branch depositing checks. Now you can deposit them right from your Apple® or Android® phone or tablet. Just download our mobile app and follow six simple steps.
Important note: Steps may vary slightly depending on your device.
- Go to Deposit Check at the bottom navigation of your screen
- After reading About Deposit Check, click Done at the top right of your screen
- Sign the back of your check and write "For Mobile Deposit at HPCU Only" below your signature4
- Enter your check amount, choose which account you want to deposit to by clicking Depositing to... and then click Scan Check >
- Take a picture of the back and front when prompted
- Verify that it’s correct then tap Submit
Mobile Deposit3 Tips:
- Make sure there’s enough light when taking your picture
- Keep the phone steady so the image is in focus
- Place your check against a non-reflective, dark surface
- Keep original checks for at least ninety days after mobile deposit3
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Telephone
Telephone Banking
With the Informer, our telephone banking system, you have access to all your accounts and much more right at the convenience of your phone, 24 hours a day. Best of all, it’s totally free—just one of the many perks of being a Houston Police Credit Union member.
Important Note: For accounts with multiple checkings, savings or loans, you need to enter a 4-digit ID number when choosing your account type. For example, your 130 checking account MUST be entered as 0130.
The Informer makes it easy to do things like:
- Check account balances
- Make loan payments
- Reorder checks
- Transfer money
- Verify cleared checks or recent deposits
- Check on dividends paid
- And much more
To find out more about the Informer or become a member, visit any of our branches or give us a call, today—713.227.7478 or 713.2.ASSIST.
The Informer Instructions
Press 1: Account Balance
To review your checking account, savings account and loan account.
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Press 2: Account History
To review your checking account, savings account and loan account.
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Press 3: Transfer Funds or Make Payment
To transfer funds immediately, schedule funds transfer, make payments and hear existing scheduled transfers.
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Press 4: Change Your PIN
Reset your PIN using 4 - 15 digits.
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Press 5: Activate Card
To activate your debit or credit card.
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Press 6: Credit Union Information
For information about our Memorial branch, Willowbrook branch, Travis branch and ATM locations.
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Press 0: Member Services
To speak to a service representative.
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ATM
ATM Banking
For basic banking needs that’s quick and convenient, visit one of our many ATMs. We have over 55,000 fee-free Allpoint® ATMs worldwide.
With our ATM banking you can:
- Check balances
- Withdraw money
- Transfer money
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1 Service is subject to a fee and/or charge. Please see our Fee Schedule for a current list of fees and charges.
2 HPCU does not charge a fee to enroll in or access notifications, mobile banking or mobile deposit3. However, text message charges and/or mobile internet data charges may apply and are the responsibility of the user while accessing the service. Contact your mobile service provider for details.
3 Deposit items received before 3:00pm CST on a business day, Monday through Friday, excluding holidays, will be processed the same day. Deposit items received after 3:00pm CST on a business day, Monday through Friday, or on a Saturday, Sunday or holiday, will be processed the next business day. HPCU does not charge a fee to enroll in or access mobile deposit or mobile banking. However, text message charges and/or mobile internet data charges may apply and are the responsibility of the user while accessing the service. Contact your mobile service provider for details.
4 Mobile deposits made without the endorsement "For Mobile Deposit at HPCU Only" may not be accepted for deposit.
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